Last updated: October 12, 2026

Refund and Cancellation Policy

This page explains how the Wraxa subscription works, what happens to tokens, how the trial period works and how to cancel renewal. Please review these terms before subscribing.

1. How the subscription works

  • A subscription gives you access to the Wraxa platform for the selected period — a week or a month, depending on the plan you choose.
  • Payment is charged for access to the platform for the paid period, not for a specific volume of generations or results.
  • You can use the platform throughout the paid period regardless of how many tokens you actually spend.

2. Tokens

  • Tokens are included with the subscription and are granted every cycle; you can also top them up separately.
  • Subscription tokens do not accumulate: at the start of each new cycle the balance is reset to your plan's amount. For example, if you have 180 tokens left, at the start of a new monthly cycle your balance becomes 200 tokens under your plan — not 380.
  • Whether to use tokens or not is up to you; unused tokens do not carry over to the next period.

3. Trial period

  • The monthly plan offers a 7-day trial with a linked card — you can try the product for free.
  • If the product is not right for you, cancel the renewal before the trial ends and you will not be charged.
  • If the renewal is not cancelled, the monthly subscription price is charged to the linked card when the trial ends.

4. Cancelling the subscription

  • You can cancel the renewal at any time in the Subscription section of your profile.
  • After cancellation, access to the platform remains until the end of the already paid period, and no further charges are made.
  • You can also cancel during the trial period — in that case no payment is charged.

5. Refunds

  • Refunds are not provided: the paid period is considered a delivered service of access to the platform, regardless of how many tokens were used.
  • Neither spent nor unused tokens are refunded, including separately purchased token packages.
  • Exceptions are possible only where required by applicable law.

6. Policy changes

  • We may update this Refund and Cancellation Policy from time to time. The current version is always available on this page.

Questions?

If you have any questions, please contact us at support@wraxa.ai